U.S. Postal Service (USPS) Shipping Information

Please note USPS does NOT guarantee package delivery in a specified timeframe for Domestic Ground Advantage (formerly First Class) or Priority Mail service ("1 Day", "2 Day" or "3 Day" when checking out and printed on the shipping labels) - they are STRICTLY ESTIMATES.

Once we turn a package over to USPS (United States Postal Service), we have no control over how USPS routes or prioritizes package delivery. If a package goes into the USPS "black hole" (i.e. tracking information does not get updated for several days or longer), there is nothing we can do. The packages are not lost but rather being held at a USPS facility or in a tractor trailer somewhere waiting to be processed. On a positive note, most USPS packages do eventually emerge from the "black hole" and get delivered.

** International Customers **  If your package is shipping via USPS First Class International, please note USPS will route your package to their international shipping facility in Hackensack, New Jersey.  Please don't be alarmed if the status shows your package appears to be "stuck" in Hackensack, NJ.  Once in Hackensack, NJ it is not unusual for packages to take 7-10 days before they start moving again.  Again, we have no control over this.

Given the above, please consider selecting a UPS shipping option during checkout. While more expensive than USPS Ground Advantage, it has been our experience that UPS delivery timeframes are more consistent than USPS delivery timeframes for a given shipping option/service and tracking information is updated more frequently.

Thank you for your patience and understanding.